Reference

Legal Ground Rules at kheia88

Your account, your wallet and your payments run on one written rule set, and this is where we set it out in full.

Eligibility firstbKashNagadRocketWritten terms
kheia88 Legal Ground Rules at kheia88
DATA AND SAFETY

How We Handle Your Account Data

We keep your account record tight. Your name, mobile number and wallet details sit encrypted, and live chat sessions are logged so a dispute can be traced later. Login runs on a one-time code sent to your registered number, and a session from an unrecognised device gets flagged before it goes further. Cookies do the plain jobs — keeping you signed in, remembering your language — and nothing more invasive. Ask for a copy of your data, a correction or account closure at any point, and we answer in writing.

Data we hold Your registration details, wallet references and game history stay on our side as the working record of the account. We do not ask for anything a payment check or a legal duty does not need.
Cookies and sessions Session cookies keep you signed in while you move between the lobby and your wallet. Clear them and you simply log in again with your one-time code; nothing about your balance changes.
Account security A one-time code goes to your registered mobile number at login, and a new device triggers an extra check before play continues. Never share that code with anyone, including a caller claiming to be from support.
Retention and corrections We keep records while your account is open and for the period local rules require afterwards. Ask us to correct a wrong name or date of birth and we walk you through the proof we need.
POLICY SUPPORT DESK

Raising a Legal Question With Us

Policy questions get answered by people, not scripts. Open your logged-in account and start a live chat — the agent can see your account wallet, your bKash, Nagad or Rocket deposit history and any open verification step, so you skip the back-and-forth. If you prefer writing, send a message from the email address registered on your account; anything from another address slows the check. When you ask about a specific rule, quote the section heading from this page, add your account number, and keep the transaction ID handy for payment disputes.

Team online

Live chat inside your account

Log in, tap support and the chat opens with your account already attached. Agents can pull up your wallet history and pending verification steps without asking you to repeat them.

Message from your registered email

Write to us from the email linked to your account so the identity check passes first time. Messages sent from other addresses need extra verification before we reply in detail.

Written requests and disputes

Put the rule you are questioning in writing, add your account number and a transaction ID where money is involved, and we log the case with a reference you can follow up on.

Legal Questions You Send Us Most

Straight answers to what people actually write in about. These cover eligibility, wallet names, data requests and what happens when the terms move — the four areas that produce most of our policy mail. If your case is not here, live chat can look at your own account instead of the general rule, and that is usually where the real answer sits. Read the section headings above first; quoting one in your message gets you a faster, more precise reply.

Anyone in an eligible region where local law permits casino and cricket betting, and who meets our account checks. We cannot open an account where that activity is restricted, so eligibility depends on your local law.

No. The bKash, Nagad, Rocket or Upay wallet you pay from has to be registered in your own name, matching the name on your account. A mismatch means the deposit is refused or the withdrawal is blocked later.

Supplier portfolios change and titles do get pulled. Your wallet balance is untouched by that, and any open round settles under the rules that applied when you started it rather than the new version.

Send the request from the email registered on your account, or open live chat and ask. We confirm identity first, then send the record in writing. Corrections follow the same route.

Not forever. Payment rails, suppliers and local rules shift, and when they do this page is updated and the version shown here applies. Continued use of your account means you accept the change.

Raise it in writing first, with your account number and the rule you think we applied wrongly. We log it with a reference and reply on the same channel. Escalation outside the platform follows local law.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.