Reference

Terms and Conditions That Govern Your Account

Every account on kheia88 operates under these terms — they set out what you can do, what we expect, and how we handle your wallet activity across bKash, Nagad, and Rocket.

Account Holder ResponsibilitiesbKash, Nagad & Rocket Wallet RulesEligibility by Local LawAccount Suspension ConditionsDispute Resolution Process
kheia88 Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Support Open the chat widget from any page on kheia88 to ask about a specific clause, a wallet transaction query, or an account condition you want clarified.
Email for Formal Queries Send a written query about your account terms, a disputed transaction, or a data-related request to our support email address shown in your account settings.
Account Help Centre Your account dashboard has a dedicated help section where you can raise a terms dispute, request a review of a declined bKash or Nagad transaction, or flag a billing concern.
HOW WE HANDLE ACCOUNTS

Account Security and Data Handling Under These Terms

Wallet Verification

When you add a bKash, Nagad, or Rocket number to your account, we verify it matches your registered name before processing any withdrawal. This step protects your wallet.

Account Data Retention

We retain your account records — transaction history, wallet numbers, login activity — for the period required under our operational policy and applicable regional rules.

Session and Login Security

Each login triggers an OTP sent to your registered mobile number. If you did not request a login, contact support immediately through live chat to freeze account access.

Requesting Account Changes

To update your registered wallet number or request account closure, submit a written request via the email address in your dashboard. We action verified requests within our standard processing window.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your account, your wallet, and what happens when something needs reviewing.

Yes. All wallet deposits — whether sent via bKash, Nagad, or Rocket — are covered by the same transaction rules set out in these terms. No payment rail gets different treatment.

We post an update notice inside your account area. If you continue using the account after the notice date, that counts as acceptance of the revised terms. You can contact support if you have questions before accepting.

Yes. We may suspend or close an account if there is a breach of these terms — such as providing false registration details, attempting to use another person's wallet, or activity flagged as fraudulent.

Access to kheia88 depends on your local law and eligible region. These terms do not override local restrictions. If online casino access is not permitted where you are, these terms cannot apply to you.

Raise the dispute through live chat or via the email address in your account settings. Include your wallet reference number — bKash, Nagad, or Rocket — and the date of the transaction for faster handling.

The current version is always the active one. If you need a prior version for a specific dispute, contact our support team by email and we will provide the applicable version for your account opening date.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.